RETURN OF GOODS POLICY
We aim process your return within 1 working day of it arriving on our premises.
All returns for a refund must be organised within 14 days of placing your order.
All returns for an exchange must be organised within 28 days of placing your order.
Items to be returned must be in an 'as new' condition (unused, unworn and unwashed, complete with their original packaging and tags.)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.
If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant laws.
You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. Full postage fees are applicable to all other returns. You remain responsible for arranging and paying for the return of goods to hugoboss.uk.com. If you are not liable for postage costs then we will refund the amount paid to return the item(s) to us to the original card used to place your order and you will not be charged postage fees for an exchange.
